Last June 14, I attended the Technet Session on CRM 3.0 at 6750 Ayala Ave., Makati City. Our speaker was Benjamin Fallar III, the Chief Technology Evangelist of DBWizards.
Sir Benjie said that his presentations will be hosted in msforums.ph once they get a slot, so you could get more info on CRM 3.0 once that takes effect. I'm actually waiting for the slides from the TechNet Session on ASP.NET Security Best Practices. :) Will post my notes on that subject after my notes on CRM 3.0 tomorrow. So for now, here's a little background on CRM 3.0.
CRM 3.0
"Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvement in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability."
Microsoft Dynamics, previously Microsoft Business Solutions, is comprised of CRM, Great Plains, NAV (formerly MS Navision), among others.
Trivia: CRM is the first-ever business application done by Microsoft using .NET Framework 1.1 in C#.
Also, watch out for CRM 4.0 codenamed Titan to be released at the latter part of this year or early next year.
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